Cybersecurity Incident & Important Consumer Information


by Equifax, September 7, 2017

Schedule. Enroll. Activate.

How to enroll in complimentary identity theft protection and credit file monitoring services and how to find out if your personal information may have been impacted

To enroll and activate your complimentary identity theft protection and credit file monitoring product, called TrustedID Premier, please follow the steps outlined below. At the beginning of this process, you will find out whether your personal information may have been impacted by this incident. After that step, you will be given a date to return to this site to enroll in TrustedID Premier. The enrollment process is scheduled over several days to minimize delays and to service all consumers efficiently. We ask for your cooperation in adhering to this process so that we can enroll all consumers who sign up as quickly as possible.

Beginning: What to Know

  • When you begin, you will be asked to provide your last name and the last six digits of your Social Security number.
  • Based on that information, you will receive a message indicating whether your personal information may have been impacted by this incident. Regardless of whether your information may have been impacted, we will provide you the option to enroll in TrustedID Premier.
  • You will receive an enrollment date. You should return to this site and follow the “How do I enroll?” instructions below on or after that date to continue the enrollment and activation process. The enrollment period ends on Tuesday, November 21, 2017.

Enrollment: What to Know

  • On your designated enrollment date, please return to this site, www.equifaxsecurity2017.com. For security purposes, you will be asked to re-enter your last name and the last six digits of your Social Security number.
  • To enroll in TrustedID Premier, you will be asked to provide additional information to verify your identity. You also will need to provide a valid email address in order to complete the process.
  • Within a few days, you will receive an email with a link to activate TrustedID Premier. Please be sure to check your spam and junk folders if you do not receive your activation email within that timeframe.

Important Reminders

  • When you receive an enrollment date, please write it down or print the page, so you will know your scheduled date for enrollment.
  • Because TrustedID Premier includes 3-Bureau credit monitoring, please note that credit monitoring by all three credit bureaus (Equifax, Experian and TransUnion) will take several days to begin.
Thank you for allowing us this opportunity to assist you. We appreciate your patience during this time.


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